Last updated: 04 November 2025
Who we are
SafeSync Solutions Ltd (“we”, “us”, “our”) is the controller for personal data processed via this website and our services.
- Registered company number:
- Registered office: 203 West Street, Fareham, Hampshire, England, PO16 0EN
- Email: info@safesyncsolutions.co.uk
- Telephone: 0330 122 2515
Personal data we collect
- Contact data: name, email, phone, organisation, message content (e.g., from enquiry forms).
- Account & project data: billing details, service history, technical configuration notes.
- Device/usage data: IP address, browser type, pages viewed, referral source, approximate location (via cookies/analytics — see Cookie Policy).
- Support interactions: emails, call notes, tickets, recordings where applicable (we will tell you if recorded).
How we use your data (purposes & lawful bases)
- Respond to enquiries (legitimate interests or pre-contract steps).
- Provide and manage services (contract, legitimate interests).
- Billing & accounting (legal obligation, contract).
- Security & fraud prevention (legitimate interests, legal obligation).
- Marketing to business contacts (legitimate interests — you can opt out at any time).
- Website analytics to improve content and performance (consent where required under PECR; otherwise legitimate interests with privacy-friendly settings).
Sharing your data
We only share data with trusted providers where necessary (e.g., hosting, email, CRM, analytics, payment processing, field service partners). They are bound by contracts to protect data and act only on our instructions. We do not sell personal data.
International transfers
Where data is transferred outside the UK/EEA, we ensure appropriate safeguards (e.g., UK Addendum to the EU SCCs or other approved measures). Details are available on request.
Data retention
We keep data only as long as necessary for the purpose collected, including to meet legal, accounting or reporting requirements. Typical retention:
- Enquiry data: after last contact;
- Customer/project records: after contract end (accounting/legal);
- Support logs: from closure;
- Analytics data: per our Cookie Policy / analytics provider defaults.
Your rights (UK GDPR)
You have the right to request: access, rectification, erasure, restriction, portability, and to object to certain processing (including direct marketing). Where we rely on consent, you can withdraw it at any time.
How to exercise: email info@safesyncsolutions.co.uk. We may need to verify your identity. We respond within one month (or explain any lawful extension).
Cookies & similar technologies
See our Cookie Policy for details on categories, purposes, and how to control your choices.
Security
We use appropriate technical and organisational measures, including access controls, encryption in transit, least-privilege access, and staff awareness. No system is 100% secure; we encourage strong passwords and responsible use.
Children
Our site and services are aimed at businesses and adult professionals. We do not knowingly collect personal data from children.
Complaints
If you are unhappy with how we handle your data, please contact us first. You also have the right to complain to the UK supervisory authority, the Information Commissioner’s Office (ICO) at ico.org.uk.
Changes to this policy
We may update this policy from time to time. We will post the new version here and update the “Last updated” date.